Conflict Resolution & Negotiation in Organizations

This publication contains the proceedings of the Training Program on Conflict Resolution and Negotiations in Organizations, which was conducted by local and foreign experts in the field. The book serves as a practical tool that will empower the reader with knowledge and skills related to these fields.

Date:
Nov. 1, 2000
Author(s):
Rouba Al-Fattal
Language:
English
Contents
1-2

Introduction

3-14

1. Concepts and Methods of Conflict Resolution

Dr. Chip Hauss

15-22

2. An Introduction to the Psychological Aspects of Conflict Resolution

Dr. Ahmed Baker

23-26

3. Mediation Skills and Techniques

Dr. Andrew Rigby

27-32

4. Conflict and Conflict Resolution at Work (Case Studies)

Mazen Qubty

33-50

5. Negotiation and Conflict Management in Organizations Strategic Negotiation Concepts

Anthony Wanis-St.John

51-54

6. Communication and Negotiation

Anthony Wanis-St.John

55

Appendix

Internet Links