Civil Society Empowerment: Conflict Resolution & Negotiation in Organizations
This publication contains the proceedings of the Training Program on Conflict Resolution and Negotiations in Organizations, which was conducted by local and foreign experts in the field. The book serves as a practical tool that will empower the reader with knowledge and skills related to these fields.
Contents
1-2
Introduction
3-14
1. Concepts and Methods of Conflict Resolution
Dr. Chip Hauss
15-22
2. An Introduction to the Psychological Aspects of Conflict Resolution
Dr. Ahmed Baker
23-26
3. Mediation Skills and Techniques
Dr. Andrew Rigby
27-32
4. Conflict and Conflict Resolution at Work (Case Studies)
Mazen Qubty
33-50
5. Negotiation and Conflict Management in Organizations Strategic Negotiation Concepts
Anthony Wanis-St.John
51-54
6. Communication and Negotiation
Anthony Wanis-St.John
55